The following email was sent to all team administrators' login email addresses on 10/21/22. If you did not receive this email, please contact support and we will ensure that you are on the list.
We again want to thank all coaches and students who attempted to queue for Rocket League during the 5:00pm ET queue window yesterday. We apologize for our temporary service outage. We understand this is creating a poor experience for your students and is simply unacceptable. We’re writing to you today to share next steps moving forward as well as provide some insight surrounding our recent outages.
Moving forward, we are expanding the Rocket League queue times on the originally scheduled makeup days (11/11 and 11/18; both Fridays). All standard queue times will be available on these days. Additionally, we will unlock the ability for your team to queue multiple times on those days if necessary. We hope this will help you have the flexibility you need to schedule matches. Additionally, we are reducing the minimum completed match requirement for playoff eligibility down to five for this season only, instead of the usual six.
So, what’s been going on? Generation Esports has grown a ton over the last ten years, as has our staff and tech team. Over the summer, we tore down a number of elements of our platform and our database and rebuilt them to bring them up to modern standards and give players and coaches a better experience. Our first outage on September 28th was due to an Amazon Web Services outage, but September 29th’s was due to load. We simply were not prepared for how our new features (like high school divisions) combined with player growth would affect our stability.
Yesterday, something different happened. Our tech team pushed out a critical update around 4:45 ET to improve students’ experience in our Fortnite events. Unfortunately, protocol was breached, and an update intended to take place overnight was also pushed out – one which migrated our entire database, creating the downtime.
Moving forward, as a result of the second outage, our tech team installed a better system of alarm bells to monitor system load to our platform. After last night’s outage, the protocol for releasing updates is being revisited all the way from the top to the bottom of the technical teams.
We strive to provide students with fun experiences where they can connect with each other and the school. Most of our team members were the kids that would have been in your clubs and on your teams had they existed when we were in school, so missteps like this energize and motivate us to do better.
Thank you for everything you do for your students!
-Middle School Esports League