This article explains how to use the Matchmaking Queue System that players will use to match up with an opponent on match day. In the event that an odd number of participants enter the same queue window, one player or roster will not get matched and will instead receive a bye win for that round
If you are looking to dispute a match or have immediate questions regarding match processes, please contact our support team HERE.
Video Tutorial
Queuing For Your Match
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Queues for match times will open in the “Today’s Play Times” section of the dashboard at the set queue time listed.
- If you are in multiple tournaments, use the dropdown in "Today's Play Times" to filter for the specific tournament you are currently looking for.
Join the Queue
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Once the queue time arrives, players can click “Join Queue”.
- Team Games: this will bring up a party window, showing which roster members are online (in the window), time left until the queue closes, total players needed for roster to enter the matchmaking pool, etc.
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- Solo Games: a smaller popup window will appear with a timer counting down to when you will receive a match/opponent.
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(Team games only) Once the minimum required number of players is in the party window, the roster will automatically be entered into the queue window's matchmaking pool.
- Substitutes should not queue.
- Once the queue timer reaches 0 in the top-right corner of the party/queue window, queued rosters/players will be matched against each other.
- Once matched, both rosters or individuals will be taken to the match page where they can view their opponent's game names (gamertags), report scores (winner only), and utilize the match chat.
- See MATCH PAGE & MATCH HISTORY for information on using the match page and where match history can be found.
How is my Opponent Decided?
The queue system uses two primary factors to find an opponent:
- New opponent (i.e. avoiding rematches when possible)
- Tournament rating (combined factors including Win/Loss record, bye wins, forfeit losses)
- This can also be referred to as "MMR" or "Matchmaking Rating"
The queue system can only look at opponents that entered the matchmaking pool during the same queue window.
What if I do not get matched up with anyone? (Bye Win)
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In the event that an odd number of participants enter the same queue window, one player or roster will not get matched and will instead receive a bye win for that round.
- Bye Wins are scored as a sweep-win (e.g. 3-0). For more information, see the Tiebreaker Logic for Leaderboards.
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Any participant that receives a bye win in this manner will be given a priority status in the queue to receive a match whenever possible for the remainder of the tournament.
- See the below image as an example of a "Bye Win" match page.
Troubleshooting
Rare, known issue: If your queue timer has reached 0 but you have not been taken to a match page, complete the following steps:
- Wait 30 seconds
- Refresh the page
- Scroll down to Match History. You may need to use the dropdowns here to select the proper tournament and roster.
- The current match should be found here in your history. Click on the match to be taken to the match page.
Ad-, Script-, or other blockers that impact a browser's ability to communicate with our servers may prevent the queue from working properly. If you run into this problem, please disable these blockers and try again.
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