HSEL Newsletter 10/3/22

Article author
Generation Esports Administration
  • Updated

The following email was sent to all team administrators' login email addresses on the morning of 10/3/22. If you did not receive this email, please contact support and we will ensure that you are on the list.



First, I want to thank you for your patience with us as we navigated the Amazon Web Service partial outage on Wednesday, then our own system outage on Thursday. Our tech team put in many hours of overtime to ensure they identified the cause and have corrected the issue. I am pleased to share that matches this week will move forward as scheduled! See below for the plan for each affected game last week:


Affected Day

Makeup Day

Makeup Time


Wednesday, September 28

Friday, October 7th

All original queue times

Rainbow 6: Siege

Thursday, September 29

Friday, October 14th

All original queue times

Rocket League (Option 1)*

Thursday, September 29

Thursday, October 13th

Utilize up to two normal queue times instead of one!

Rocket League (Option 2)

Thursday, September 29

Friday, October 14th

Based on your division:

East- 4pm ET

South- 5pm ET

Central- 5pm ET

West- 4 or 7pm PT (3pm HT)


Wednesday, September 28

Friday, October 7th

All original queue times


After receiving feedback from coaches on both sides of the issue, we have elected to let the results from week 1 stand. However, we will increase the number of students qualifying for the playoffs, so students have a better chance to recover from a low score last week.

If these options do not work for you, don’t forget that the regularly scheduled makeup dates are 11/12 and 11/18!

*Rocket League – We heard your feedback! Coaches would like to experiment with an (optional) double match day. We are adjusting the queue logic to allow rosters to play a second match for the week on either the 13th or 14th of October.


I have some exciting news to share for Brawlhalla! We have a new participation prize. Starting this week, the first 500 students to complete two Brawlhalla matches and claim the associated quest will receive an in-game code to unlock the legend Ada with her Technomancer skin and both of her unique weapon skins! 

I would also like to clarify a requirement for League of Legends. Players need to be at least level 10 and have 20 champions unlocked in order to participate. This is a requirement from Riot Games. If a student's account does not meet these requirements, the tournament code will not work for them! See the rules page for more information.

A final note: We will temporarily be disabling “Future Play Times” on the dashboard during tournament hours. This fix will ensure the stability of our queues until a more permanent update is applied. You can still view the full tournament calendar on the overview!

As always, please reach out if you have any questions. Let’s have a great week 2!

Was this article helpful?

4 out of 6 found this helpful

Have more questions? Submit a request